Refund & Cancellation Policy

Trial Period

Our trial is completely free: no payment method is collected at signup, and no charge is ever applied during the trial. It gives you 14 days of platform access, including AI interviews, AI assessments, resume screening, and Teams scheduling, within the allowances described on the Pricing page. If you decide the platform is not right for your team, you can simply stop using it before the trial ends, since there is nothing to cancel and nothing was ever charged. If you continue using your account after the trial ends, it automatically shifts to the Solo plan, and standard monthly billing begins from that point.

Subscription Billing & Access

Paid plans are billed on a recurring monthly basis. Your plan's features and usage allowances (AI interviews, AI assessments, resume screens, and hires supported) are made available to your account immediately once payment is confirmed. Allowances reset at the start of each billing cycle and do not roll over.

Upgrades

Upgrading to a higher plan takes effect immediately. You are charged a prorated amount for the remaining days in your current billing cycle at the new plan's rate, and your usage allowances and feature access update right away.

Downgrades & Cancellations

You can downgrade or cancel your plan at any time from your account's billing settings. There are no lock-in periods and no cancellation fees. Downgrades and cancellations take effect at the end of your current billing period, and you retain full access to the plan and features you have already paid for until then. Your subscription will not renew or be charged again after a cancellation takes effect.

Refunds

Because plan access and usage allowances are granted immediately upon payment, we generally do not issue refunds for the current billing period once a charge has been made, except:

• Where required by applicable law.
• Where a billing error occurred on our part (e.g., a duplicate or incorrect charge).
• Where the service was unavailable due to an issue on our end for a significant portion of your billing period.

Refund requests are reviewed on a case-by-case basis. The free trial described above is designed to let you evaluate JIA before committing to a recurring plan, so we encourage stopping use of your account before the trial window ends if you decide not to continue.

Add-On Purchases

One-time add-on purchases, such as additional interview credits, recruiter accounts, JD credits, or data export packs, are non-refundable once they have been issued to your account.

Enterprise Agreements

Customers with a separately negotiated Enterprise agreement are governed by the billing, cancellation, and refund terms in their signed agreement, which take precedence over this page in the event of a conflict.

How to Request a Cancellation or Refund

To cancel your subscription, use the billing settings in your JIA account. For refund requests or billing questions, contact us at support@justinterview.ai with your registered email and organization name.

Changes to This Policy

We may update this policy from time to time to reflect changes in our billing practices. Please check this page periodically for updates.